Support Archives

Advantages of SIP Trunking Solutions Over Traditional Phone Systems

Posted on May 31, 2023 by Christopher Cooper

In today's fast-paced world, businesses need to stay connected with their clients and employees without any interruptions. One of the essential requirements of any business is a communication system that is reliable, efficient, and cost-effective. Unfortunately, traditional phone systems are becoming outdated and insufficient for meeting the communication demands of modern busi...

A Comprehensive Guide to Choosing the Best SIP Trunking Service Provider

Posted on May 17, 2023 by Christopher Cooper

In today’s digitally driven world, the internet and telecommunications have revolutionized the way we communicate. Especially when concerned with business communication, SIP Trunking has emerged as a reliable, flexible, and cost-effective solution for communication requirements. However, with numerous options available, choosing the best SIP Trunking service provider might be c...

Get the Most out of Your SIP Trunking Solution with Analytics

Posted on March 22, 2023 by Christopher Cooper

It's no secret that SIP Trunking is a great way to reduce your telecommunications costs, but what many businesses don't know is that SIP Trunking analytics can help them get even more out of their solution. By tracking data such as call volume and average length of calls, you can identify areas where you might be able to save money or improve customer service. In this blog post...

An Introduction to SIP Trunking

Posted on December 21, 2022 by Christopher Cooper

SIP Trunking is a technology that has been growing in popularity in recent years. But what is SIP Trunking, and why should you be using it? In this blog post, we will discuss what SIP Trunking is, the benefits of using it, and how to get started with SIP Trunking for your business. What is SIP Trunking? SIP Trunking is a form of Voice over IP (VoIP) technology that enables bu...

What is a SIP Session?

Posted on May 11, 2022 by Christopher Cooper

In the past, all of our telecommunications were hardwired. Now with technologies like VoIP and SIP Trunking, we can make calls without nearly as much wires or equipment. However, what is VoIP? What is SIP Trunking? Additionally, what is a SIP Session? VoIP and SIP Trunking Many people think that SIP and VoIP are essentially the same thing. This isn’t true, though they are rel...

How to Make SIP Trunking Work for Your Company

Posted on April 27, 2022 by Christopher Cooper

SIP Trunking (or Session Initiation Protocol Trunking) is a phone service that is delivered through the internet. They are provided by internet telephony service providers rather than through a traditional phone company. This has a lot of benefits, including added features and cost savings. SIP Trunking also improves your scalability and flexibility. However, there are a few th...

Why Your Remote Workers Need SIP Trunking

Posted on January 26, 2022 by Christopher Cooper

Many businesses these days have transitioned to remote working. However, to make this work you have to supply your remote workers with a solid form of communications. Fortunately, SIP Trunking offers reliability, flexibility, and great voice quality regardless of your location. Here is why your remote workers need SIP Trunking: Easy Collaboration SIP Trunking can send data as...

What You Should Know About SIP Firewall Security

Posted on December 22, 2021 by Christopher Cooper

Every company knows that network security is important. However, if you are a SIP Trunking user have you considered SIP firewall security? SIP Trunking has a lot of benefits for businesses, but because it uses the internet to place calls, it is important to consider security. Firewall security is one of the best places to start. Firewall In some ways, you can compare your fir...

How to Implement SIP Trunking

Posted on August 26, 2021August 26, 2021 by Christopher Cooper

SIP (or Session Initiation Protocol) Trunking is phone service that is delivered through the internet. SIP Trunks are provided by ITSP (Internet Telephony Service Providers) rather than by traditional phone companies. Why are more and more businesses switching to SIP? One of the biggest reasons is the cost savings. Companies can easily save as much as 40-50% off of their monthl...

Are SIP Trunks Required in VoIP?

Posted on July 15, 2021 by Christopher Cooper

Voice over Internet Protocol (VoIP) has been around for a while now. It is a reliable form of telecommunications that allows users to place calls over the internet. As broadband has improved, so has VoIP. In fact, it has surpassed traditional phone lines as one of the most popular choices for businesses. However, it goes deeper than that; there are different ways to deliver VoI...

How to Get Started with SIP Trunking

Posted on May 6, 2021 by Christopher Cooper

Telecommunications have advanced radically over the years. These advancements have changed how we do business and what customers expect during business interactions. Therefore, companies expect agile and flexible Business Phone Systems. SIP Trunking is one of the best fits for companies of all types. How do you get started with SIP Trunking though? Switching to a new technology...

Should you Choose SIP Trunking or a Cloud PBX?

Posted on April 8, 2021 by Christopher Cooper

SIP Trunking and Cloud PBX systems are similar in many ways. For example, they are both VoIP solutions. They also share similar features and functions. They both use SIP (or Session Initiation Protocol) to get to an endpoint. Most importantly, perhaps, they are great options for users who want to migrate from their Traditional Business Phone Systems. However, if you are trying ...

Should Your Company Move from PRI to SIP?

Posted on April 1, 2021 by Christopher Cooper

In today’s world, companies are rapidly moving to SIP for their business communications. There are numerous reasons why companies are switching from PRI to SIP. For example, SIP offers improved flexibility, reliability, and cost-effectiveness. Before your company can determine if you can take advantage of these benefits, it is important to understand what PRI and SIP Trunking a...

How to Manage Your SIP Trunking Migration

Posted on January 21, 2021 by Christopher Cooper

These days, there is a wide selection of professional telecommunication options. By choosing the right option, you can gain access to advanced features, Unified Communications integration, and decreased costs. SIP Trunking can allow you all of the aforementioned benefits, and more. However, how easy is switching to SIP? Here is the best way to manage your SIP Trunking migration...

Four Indications You Should Switch to SIP Trunking

Posted on December 30, 2020 by Christopher Cooper

First of all, what is SIP Trunking? SIP Trunking is one of the most popular ways to send and receive voice and data via the Internet. If your Business Phone System can connect to the Internet, you can use SIP to make high quality, reliable voice calls. Depending on your current system, you can also get the benefits of the Cloud while still using your current equipment. This is ...

Is Your Company Using an Outdated Business Phone System?

Posted on December 17, 2020 by Christopher Cooper

If your business is using an outdated Business Phone System, it could be harming your company more than you realize. First of all, what is considered ‘outdated’? In terms of PCs, anything that is five to ten years old is considered outdated. Business Phone Systems are similar. However, you don’t want to consider timeframes as a hard and fast rule; it is better to consider how y...

Benefits of Leaving Your Traditional Business Phone System Behind

Posted on November 19, 2020 by Christopher Cooper

Support and maintenance for Traditional Business Phone Systems is rapidly fading. This is just one reason that you should consider leaving your Traditional Business Phone System behind. The question, however, is what technology improves upon traditional systems? One of the most popular solutions is SIP Trunking. Here’s why: Cost Savings SIP Trunking can help save your busines...

How to Deploy SIP Trunks

Posted on November 5, 2020 by Christopher Cooper

Companies wanting to adopt VoIP have two main choices: hosted VoIP and SIP Trunking. There are many great reasons why they should choose SIP Trunking. Many people have only a limited understanding of SIP Trunks though. What are they exactly? In some ways it is easy to think of them as comparable to old PRI lines, except that SIP is delivered over the internet rather than copper...

How You Can Improve Your Customer Service with SIP Trunking

Posted on September 24, 2020 by Christopher Cooper

SIP Trunking has a lot of great benefits. Most people are aware that by choosing SIP they can lower costs, boost reliability, and incorporate fantastic features. However, not everyone knows that SIP can improve your business’s customer service. It does so via both outgoing and incoming calls. Here’s how: Outgoing Customer Calls Obviously customer contact goes both ways. Somet...

Why You Should Ditch Your Traditional Business Phone System

Posted on September 10, 2020 by Christopher Cooper

Making a change in life is never easy. This includes the relationship between a business and their Business Phone System. Sometimes companies find themselves stuck with an outdated, traditional solution that they don’t like. Outdated systems often require frequent maintenance and lack features that a competitive business requires. Whether it is because of a contract or simply t...

How Does SIP Trunking Work?

Posted on July 1, 2020July 1, 2020 by Christopher Cooper

The biggest difference between SIP Trunking and traditional telecommunications is that SIP connects your Business Phone System to the outside world through the internet and VoIP rather than physical phone lines. SIP Trunks can also relay video and messages. They are now seen as a very common and popular way for companies to carry out their business communications. However, t...

What to Take into Account When Working Remote

Posted on June 25, 2020 by Christopher Cooper

In recent months, many businesses have rapidly transitioned to remote working. While today’s technology permits this, making the change itself can prove challenging if not handled correctly. Here are a few methods and tools that can make the move easier. Softphones A softphone allows voice communications through a software program. This means that now computers and cell phone...

Why You Can Rest Easy with SIP Trunking

Posted on June 11, 2020 by Christopher Cooper

Most people switch their telecommunications either to save money or improve customer service. SIP Trunking is one of the best solutions for achieving both of these goals and then some. Here’s why you can rest easy by switching to SIP. SIP Trunking Benefits: Scalable – With SIP Trunking, you only have to pay for what you currently need. Rather than purchasing channels in b...

What Industries Can Gain the Most by Switching to SIP Trunking

Posted on June 4, 2020 by Christopher Cooper

No matter what type of business you are, you need a way to communicate with your customers. There are many different methods, the primary ones being phone, email, fax, text, etc. For the most part though, Business Phone Systems are still the primary way to communicate. Is sticking with an analog line good enough for your company or do you need something more advanced and effici...

How Your Business Can Have a Successful SIP Trunking Onboarding

Posted on April 30, 2020 by Christopher Cooper

If you want to have a successful business, you need to keep your line of communications open. SIP Trunking paired with Unified Communications as a Service (UCaaS) is one of the best ways to succeed. What is SIP Trunking and how can you have a successful onboarding? SIP Trunking SIP Trunking is a way of virtualizing your phone connections. Rather than operating off of an analo...

What Happens If I Use SIP Trunking and the Internet Goes Down?

Posted on April 23, 2020 by Christopher Cooper

SIP Trunking has a wealth of benefits. However, what happens if the Internet goes down? Unfortunately, if you haven’t prepared accordingly, it will knock your phones down for the duration of the outage. So, what do you do to keep your communications flowing? Here are a few tips and troubleshooting ideas that can ensure you are not ever cut off from your customers: Backup Inter...

What You Should Do if You are Working Remotely with SIP

Posted on April 2, 2020 by Christopher Cooper

In recent days, the requirement to work remotely has grown necessary for many businesses. However, sometimes the transition doesn’t go quite as well as it should. Moving from an office to a house can prove challenging. After all, you need to support all of the technical requirements you are used to at the office. If you are using SIP Trunking to work remotely, here are a few th...

What Your Company Should Do When a Traditional Landline Is Not Practical Anymore

Posted on January 2, 2020 by Christopher Cooper

Even as Internet Telephony grows in popularity, many business owners remain hesitant about making the switch. It is understandable, as it is a big step to rely only on the Internet as opposed to a traditional landline. Here are why landlines are not always practical in today’s business world and why you should consider making the change. Traditional Landlines Traditional land...

How SIP Trunking Can Help Your IT Department

Posted on December 12, 2019 by Christopher Cooper

Your Business Phone System typically takes up a lot of your IT Department’s time. It doesn’t have to be that way though. With SIP Trunking, your IT Department has more freedom to focus on other business projects. Here’s how: Access With Traditional Business Phone Systems, you don’t have much access and control. You have to contact your provider to make the simplest of changes...

How Your Business Can Make the Most of Your SIP Trunking Solution

Posted on November 26, 2019 by Christopher Cooper

Many businesses have switched to SIP Trunking in recent years. If you’re one of them, you should ask yourself if you’re fully taking advantage of your SIP Trunking Solution. There could be some big benefits and features you’re overlooking. Here’s what you could be missing: Benefits and Features Some businesses aren’t completely aware of all of the benefits that come with SIP ...

How SIP Trunking can Help Your Small Business

Posted on November 13, 2019 by Christopher Cooper

Opening a small business can prove challenging enough without having to deal with inadequate communications. If you want to succeed every detail has to be attended to correctly. SIP Trunking is an innovative way to maintain low costs but still provide the technology to meet your business demands. It is a great tool to get many of the same features that large enterprises enjoy. ...

How to Guarantee a Smooth SIP Trunking Implementation

Posted on October 10, 2019October 18, 2019 by Christopher Cooper

There are many benefits to SIP Trunking. SIP Trunking can lower costs, guarantee flexible business continuity, and deliver great features such as call monitoring and call recording. Unfortunately, SIP Trunking implementations don’t always go easily. There are challenges with making any large change, but switching to SIP Trunking doesn’t have to prove burdensome. Here are some t...

How You Can Secure Your SIP Trunking Solution

Posted on October 3, 2019October 18, 2019 by Christopher Cooper

Unfortunately, the more prevalent SIP Trunking becomes, they more susceptible it becomes to cyber attacks. As a business owner, you have to take care to keep your SIP Trunking Solution secure. Here are some common attacks and how to prevent them. Common Attacks Malware Put simply, malware is any kind of software that can steal data, open backdoors, or leak credentials. The m...

DID Numbers Explained

Posted on September 12, 2019October 18, 2019 by Christopher Cooper

A DID number means a direct inward dial number. The good thing about DID numbers is that anyone calling that number goes straight to the person they’re trying to reach rather than a receptionist or an auto attendant. In actuality, DID numbers are virtual. This way you can have numerous direct lines without requiring multiple phone lines. Needless to say, this saves your comp...

How SIP Trunking can Impact Your Business

Posted on August 15, 2019October 18, 2019 by Christopher Cooper

The benefits of SIP (Session Internet Protocol) Trunking are rather plentiful. As a business owner, what should you know about SIP Trunking? Is it something that can help your business? This blog should help you decide what kind of impact SIP Trunking would have on your company. Reliability SIP Trunking can be extremely reliable. However, you should know that not all provider...

Do You Need Technical Skills for SIP Trunking?

Posted on August 8, 2019October 18, 2019 by Christopher Cooper

SIP Trunking is a great option for businesses. However, it’s no secret that some Business Phone Systems can prove complicated for some companies. This doesn’t mean you have to have advanced technical skills to make SIP Trunks work for you though. As long as you understand the basics and have a reliable SIP Trunking partner, it is a great investment. SIP Trunking Basics A SIP ...

What Warning Signs You Should Look Out for When Selecting a SIP Provider

Posted on July 25, 2019October 18, 2019 by Christopher Cooper

Companies don’t purchase Business Phone Systems on a regular basis. Therefore, it can prove challenging to know what warning signs to look out for. SIP Trunking is a great option because it reduces your costs, offers more flexibility, and has features that can make your business more efficient. However, the difficulty often lies in selecting your SIP provider. Here are some war...

What you Should Look for in a SIP Provider

Posted on May 13, 2019October 16, 2019 by Christopher Cooper

Unfortunately, when a company shops for the best SIP service or best SIP providers, it will be difficult to find two identical answers. Shopping for SIP is so difficult because what is the best service for one unique business is often entirely different for your company. Therefore, the key is to find a SIP provider that is able to cater to your precise needs. The best method fo...