Enabling GCC High with conferencing and Intuity SIP for GCC High via Microsoft Teams Direct Routing involves several steps to ensure that your Microsoft Teams environment is fully integrated with telephone services and compliant with GCC High requirements. Here’s a high-level overview of how Intuity implements our SIP trunks for direct routing in GCC High environments.
Intuity SIP Direct Routing GCC High Requirements
- GCC High: This is a specific compliance environment for government entities and contractors that handle Controlled Unclassified Information (CUI). Ensure you understand the compliance requirements and restrictions that come with GCC High.
- Compliance: Intuity will verify that all your configurations and services adhere to GCC High compliance standards.
Set Up Microsoft Teams in GCC High
- Licensing: Intuity ensures you have the correct Microsoft 365 licenses for Teams and Direct Routing. Typically, this involves Microsoft 365 GCC High plans.
- Client Teams Configuration: Set up Microsoft Teams in your GCC High environment, ensuring that all necessary features and policies are configured to meet compliance needs.
Configure Direct Routing
- Session Border Controller (SBC): Intuity will set up and configure a certified SBC that will interface between Microsoft Teams and Intuity’s GCC High SIP environment. Intuity’s SBC’s are compatible with GCC High and is certified by Microsoft.
- SBC Configuration: We configure our SBC to handle Intuity SIP traffic to your Microsoft Teams environment. This includes setting up routes, handling call permissions and ensuring security.
- DNS Records: We create the necessary DNS records for Direct Routing, such as SIP and SRV records, to ensure proper routing and connectivity.
Integrate PSTN with Teams
- Voice Routing: We configure voice routing policies in Teams to define how calls are routed between Teams users and Intuity’s GCC High SIP instance. This includes creating voice routing policies, PSTN usages, and dial plans.
- Call Flows: We set up call flows to handle incoming and outgoing calls properly. This includes configuring call queues, auto attendants, and other call management features.
Configure Conferencing
- Audio Conferencing: Set up audio conferencing to allow Teams users to join meetings via a phone. This involves configuring conferencing bridges and ensuring they are compliant with GCC High.
- Meeting Policies: Define meeting policies that control features available during Teams meetings, ensuring they align with compliance requirements.
Test the Configuration
- Testing: Perform thorough testing to ensure that Teams can place and receive Intuity SIP calls correctly and that conferencing features are working as expected.
- Monitoring: Implement monitoring and logging to track call quality and troubleshoot any issues that arise.
Compliance and Documentation
- Documentation: Intuity will maintain detailed documentation of your configuration and setup, including compliance checks, configurations, and any changes made.
- Compliance Checks: we regularly review your setup to ensure ongoing compliance with GCC High requirements.
Training and Support
- User Training: Provide training for users on how to use Teams for Intuity direct routing calling and conferencing.
- Support: We set up support processes to address any issues or questions from users regarding the new setup.
Conclusion
By following these steps, you can successfully enable GCC High with conferencing and Intuity SIP via Microsoft Teams Direct Routing, ensuring both functionality and compliance with government standards. For more information, please contact Intuity today at (800) 811-1086.