Intuity UC Privacy Policy

Owner: Intuity UC and Compliance Center

Introduction

At Intuity UC, we understand that privacy is essential to maintaining the trust of our customers, partners, employees, and users of our communications services. We are committed to handling personal data lawfully, transparently, and securely in accordance with applicable United States data protection and telecommunications regulations.

This includes, where applicable:

  • Federal Communications Commission (FCC) Customer Proprietary Network Information (CPNI) rules 
  • California Consumer Privacy Act (CCPA), as amended by the CPRA 
  • Other applicable U.S. federal and state privacy laws

 

Who We Are

Intuity UC is a cloud communications provider delivering voice, messaging, collaboration, contact center, and carrier-grade infrastructure solutions through a unified platform. We help businesses scale efficiently, meet compliance obligations, and improve customer engagement.

In this policy, “Intuity UC,” “we,” “us,” or “our” refers to:

Intuity UC, LLC 

Intuity UC acts as a data controller for the personal data described in this policy. When we process personal data on behalf of customers under a service agreement, we act as a data processor and follow customer instructions and applicable contractual obligations.

 

What This Policy Covers

This policy explains:

  • What personal data we collect 
  • Why we collect it 
  • How we use and share it 
  • How long we retain it 
  • Your rights and choices 

It applies to:

  • Visitors to our websites and portals 
  • Users of our applications and services 
  • Customers, partners, vendors, and prospects 

 

The Personal Data We Collect

We collect only the data necessary to provide and improve our services.

Identification and Contact Data

  • Name 
  • Job title 
  • Business email 
  • Business phone number 
  • Mailing address 

Account and Service Data

  • Login credentials 
  • Account preferences 
  • Support requests and communications 

Communications and Network Metadata

  • Call routing information 
  • Message metadata 
  • Timestamps 
  • IP address and device identifiers 
  • Network performance and quality metrics 
  • CPNI as defined under FCC regulations 

Billing and Commercial Data

  • Transaction records 
  • Payment details (processed securely by third-party providers) 
  • Contracts and service agreements 

Website and Application Data

  • Cookies and usage analytics 
  • Device and browser information 
  • Crash logs and diagnostics 

Applicant Data

  • Resume/CV information 
  • Employment screening data (where permitted by law) 

We do not intentionally collect sensitive personal data (e.g., health, religion). If required for legal or employment purposes, additional safeguards are applied.

 

How We Collect Data

We collect personal data:

  • Directly from you when you interact with us 
  • Automatically via cookies, analytics, and service logs 
  • From third parties such as partners, carriers, and fraud prevention providers 

 

How We Use Personal Data

Purposes

We use personal data to:

  • Provide and operate our services 
  • Manage accounts, billing, and customer support 
  • Improve platform performance and user experience 
  • Monitor and secure our systems 
  • Prevent fraud and abuse 
  • Send service updates and important notices 
  • Deliver marketing communications (where permitted) 
  • Comply with legal and regulatory obligations 
  • Process employment applications 

Legal Bases (Where Applicable)

Depending on jurisdiction, we rely on:

  • Contractual necessity 
  • Legitimate business interests 
  • Consent 
  • Legal obligations 

We do not use personal data for automated decision-making that produces legal or similarly significant effects.

 

Mobile Applications, Contacts, and Avatars

With your permission, Intuity UC mobile applications may access your device contacts to facilitate calling and messaging.

  • Contact data is used only for service functionality 
  • Phone numbers are transmitted securely for call/message routing 
  • We do not associate this data with unrelated identifiers 
  • We do not share this data with advertisers 

You may revoke permissions at any time through your device settings.

Optional Avatar Services

If enabled, the app may use hashed identifiers (such as MD5 hashes of email addresses) to retrieve avatars from third-party services. This feature can be disabled at any time.

 

Cookies and Analytics

We use cookies and similar technologies to:

  • Maintain website functionality 
  • Remember user preferences 
  • Analyze performance and usage 
  • Improve user experience 

You can manage cookies through your browser settings or cookie banner. Some cookies are required for core functionality.

 

Sharing Personal Data

We share personal data only as necessary:

Service Providers

  • Cloud hosting providers 
  • Telecommunications carriers 
  • Payment processors 
  • Customer support and CRM platforms 
  • Security and fraud detection vendors 

All providers are contractually required to protect data.

Legal and Regulatory Authorities

We may disclose data when required by law, including to:

  • Courts 
  • Law enforcement 
  • Regulatory agencies 
  • Emergency services 

Business Transfers

In the event of a merger, acquisition, or restructuring, personal data may be transferred subject to continued protection.

We do not sell personal data.

 

Data Retention

We retain personal data only as long as necessary to:

  • Provide services 
  • Meet legal and contractual obligations 
  • Resolve disputes 
  • Enforce agreements 

Data is securely deleted or anonymized when no longer required.

 

Security

We implement industry-standard security measures, including:

  • Encryption in transit and at rest 
  • Access controls and authentication 
  • Network monitoring and logging 
  • Vulnerability management 
  • Regular security testing 

While no system is completely secure, we take appropriate steps to minimize risk.

 

Your Privacy Rights

Depending on your state of residence, you may have the right to:

  • Access your personal data 
  • Correct inaccurate data 
  • Request deletion 
  • Restrict or object to certain processing 
  • Receive a portable copy of your data 
  • Opt out of certain data sharing 

We will respond in accordance with applicable law.

 

California Privacy Rights (CCPA/CPRA)

California residents have the right to:

  • Know what personal data is collected and how it is used 
  • Request access, correction, or deletion 
  • Opt out of “sale” or “sharing” (as defined by law) 
  • Limit use of sensitive personal information 

Intuity UC:

  • Does not sell personal data in the traditional sense 
  • Does not knowingly collect data from children under 16 

Requests can be submitted using the contact details below.

 

Children’s Data

Our services are intended for business use. We do not knowingly collect personal data from individuals under 16.

 

How to Contact Us

Intuity UC 

  • Phone: 800-811-1086 
  • Email: support@intuityUC.com 
  • Mail: Intuity UC
              1200 Sunset Lane, Suite 2111
              Culpeper, Virginia 22701
              United States 

 

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date. Significant changes will be clearly communicated.

 

Definitions

  • Personal Data: Information that identifies or can reasonably be linked to an individual 
  • Processing: Any operation performed on personal data 
  • CPNI: Customer Proprietary Network Information regulated by the FCC 

 

Quick Summary

We collect only what we need, use it to deliver and improve our services, protect it with strong security, share it only when necessary, and provide you with control over your data.