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Securing Cloud Services for the Federal Government

The Federal Risk and Authorization Management
Program (FedRAMP) provides a standardized
approach to security authorizations for
Cloud Service Offerings.

The Federal Risk and Authorization Management Program (FedRAMP) was established in 2011 to provide a cost-effective, risk-based approach for the adoption and use of cloud services by the federal government. FedRAMP allows agencies to use modern cloud technologies, with an emphasis on security and protection of federal information.

FedRAMP Products Offered

 

Cisco Unified Communications Manager Cloud for Government
Avaya OneCloud for Government
Talkdesk Contact Center
etherFAX

Cisco Unified Communications Manager Cloud for Government

Cisco UCM Cloud for Government is a complete unified communications service from the Cisco Cloud. It is built to provide government-level security so that organizations can collaborate with anyone, anywhere, on any device. Cisco UCM Cloud for Government provides three core services. With Voice and Video Calling, you can simplify with industry-leading voice and video as a service. Cisco UCM Cloud for Government provides voice and video call control and supports Cisco's newest voice and video endpoints ranging from desktop phones, immersive video rooms and mobile and desktop clients. Secondly, Voicemail and Integrated Messaging allows you to access messages the way you prefer from your desk phone, mobile phone, or desktop client. Lastly, with Presence you can use Cisco Jabber to find the right people, see if and how they are available, and collaborate using your preferred method. Use Cisco Jabber for presence, instant messaging (IM), voice and video calling, voice messaging, desktop sharing, and conferencing. Authorization date-February 2017.

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Avaya OneCloud for Government

Avaya OneCloud for Government is a government community cloud, FedRAMP Moderate authorized Unified Communications & Collaboration as a service (UCaaS) plus Contact Center as a service (CCaaS) cloud offering the following to government agencies: Government Community Cloud (GCC) - The Government Community Cloud is a preferred characteristic for Government wide solutions and it comes with less risk to Government agencies than other forms of cloud models (e.g. public). Better customization and security - The Service is a dedicated (not multi-tenant) Unified Communication (UC)/Contact Center (CC) cloud offering. Each agency is provided their own individual software stack/instance on a virtual platform that provides a highly customizable, reliable and secure environment. The Service is monitored and managed 365 x 24 x 7. Industry recognized Avaya Unified Communications (UC) software is at the heart of the Service providing enterprise quality UC features including telephony, unified messaging, mobility, instant messaging & presence plus audio, web and video collaboration. Authorization date-April 2019.

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Talkdesk Contact Center

Talkdesk Contact Center is a cloud-based customer service platform that helps businesses manage customer interactions and improve customer experience. It offers a wide range of features, such as call routing, agent collaboration, automated speech recognition, user tracking, and analytics. Additionally, Talkdesk Contact Center meets the highest standards of security and compliance.
In Process, Agency Review - July 2023.

Talkdesk

etherFAX

etherFAX is a cloud-based electronic fax service that is designed to help organizations meet FedRAMP requirements. etherFAX enables government agencies and other regulated industries to securely send and receive documents using encrypted channels while adhering to strict regulatory guidelines. It is compliant with all major federal, state and commercial regulations such as HIPAA, Sarbanes-Oxley (SOX) and the General Data Protection Regulation (GDPR). Anticipated In Process Agency Review - November 2023.

Etherfax

 

 

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