Many businesses have switched to SIP Trunking in recent years. If you’re one of them, you should ask yourself if you’re fully taking advantage of your SIP Trunking Solution. There could be some big benefits and features you’re overlooking. Here’s what you could be missing:
Benefits and Features
Some businesses aren’t completely aware of all of the benefits that come with SIP Trunking. You probably know that SIP can help you save as much as 50% off of your monthly phone bill. However, did you know that it’s also a great collaboration tool? If you combine SIP with Unified Communications, you can utilize instant messages and cloud applications. SIP Trunking also offers great flexibility and scalability. Furthermore, in the event of a power outage you can have your calls routed to an alternate site or even a cell phone.
While these benefits are reason enough to switch to SIP, you also need to know what kind of support you can take advantage of. Whatever provider you have should offer you, the customer, accountability. They should be able to offer you statistics on their service quality such as data latency and packet loss. A good SIP provider should also have a Tier-1 redundant network. Most important of all it shouldn’t be difficult to get in touch with them. In the event of an issue, you shouldn’t have to spend a lot of time chasing down an actual human being.
Making the most of your SIP Trunking Solution means that your SIP provider offers great customer support. If they don’t offer the above items, you’re not fully taking advantage of your solution. SIP Trunking is a great way to get both great features and cost savings. It’s important that your provider matches the solution.