Simple Implementation Process
We promise to make it easy to communicate, so getting started is simple. We’ll be with you every step of the way, offering support so that you’ll never feel like you’re on your own.
Once Intuity has a signed order you will be assigned a Project Coordinator (PC) for implementation. The PC will be your contact for implementation questions, network testing, and installation support. They will contact you and walk you through the process and make sure you know what is happening along the way.
What Can You Expect?
1. Configuration Phase: We start by building your SIP network to your business specifications. Our Project Coordinator will work with you to define how you want your service to be set up. Items like how to set up your DID’s, call routing, call queues and call control.
2. Testing Phase: Our engineering operations team will access your current network to download a latent voice analysis program to conduct an in-house QoS study (usually 48-72 hours). Once our team has confirmed that your network is SIP ready, we will then proceed to the implementation phones.
3. Implementation Phase: Once testing has been performed and accepted, our team will conduct on-site test calls from your network prior to porting numbers to ensure the quality of every call made or received. Our goal is to be 100% certain that your new SIP phone service meets and exceeds your quality expectations.
4. Support Phase: As you begin to use your new SIP service often there are questions on features or requests for call routing or programming changes. The Intuity Technical Support team is ready to take your call and help support your business. We conduct a quarterly review of your SIP network and make recommendations related to call quality and traffic usage.