How Your Company Can Prevent SIP Trunking Problems

SIP Trunking problemsRegardless of your company’s size, SIP Trunking is a great option for your telecommunications needs. Not only can it grow with you, but it is simple to use and install. Most importantly, it is reliable. However, as with any piece of technology, there is a potentiality of technical problems. Fortunately, all of these possible problems are easily remedied if you do your homework ahead of time. Here is how you can prevent common SIP Trunking problems.

What are SIP Trunking Business Phone Systems?

The most important aspect of avoiding SIP Trunking problems is to understand what a SIP Trunking Business Phone System is. Session Initiation Protocol is a version of software that works via VoIP (Voice over Internet Protocol). It sends your communications (voice, data, video) through the Internet. VoIP and SIP are not identical; rather, SIP is a specific technology that allows for VoIP calls.

Before switching to SIP, it is important to do your research. You need to make note of the amount of calls (both incoming and outgoing) your business makes a day. You should figure out ahead of time how many employees require their own phone number. If you understand your business needs ahead of time, you will know what type of SIP software best suits your needs.

Phone System Compatibility

One of the biggest things to consider about SIP is phone compatibility. Is your current system compatible? Many are. The most common type of system used with SIP is a PBX platform. PBX uses digital technology to convert calls to analog. It does this to accommodate analog or digital calls from your customers. If this is your system, make sure your provider works with PBX. The most important part of a SIP Trunking transition is to make sure that you have the correct hardware.

Sufficient Bandwidth

SIP Trunking is very reliable. However, if you don’t have the correct amount of internet bandwidth, you can experience issues. If your calls are lagging or choppy, you may not have the correct amount of bandwidth. If so, you will need to upgrade your bandwidth.

Porting Issues

One of the advantages of SIP is that you get to retain your current number. However, it can take time to port that number over to your new system. It is important to communicate with both your phone carrier and your provider. This can speed up the process. It is also smart to employ call forwarding during the port.

If you have any questions regarding SIP Trunking, please contact Intuity today at (800) 811-1086. Please feel free to also follow us on Twitter.