How Your Headset Could Be Affecting Your Call Quality

headsetServices like SIP Trunking have grown in popularity in recent years. One of the best benefits of using your internet to place calls is that employees are not tied down to specific locations. SIP Trunking also can save your business 40-50% off of your monthly phone bill. SIP also delivers great call quality. However, some users that have a headset find that their call quality is lacking. It doesn’t have to be this way though; here is how you can use a headset and enjoy great call quality with SIP Trunking.

Types of Headsets

Headsets come in two main types. You can have a monaural (one ear is free) or a binaural (worn in both ears) headset. With a monaural headset you can still hear the outside environment whereas a binaural model blocks all noise out. What type you pick typically depends on your office environment.

Once you’ve made this decision, you have to consider whether you want your headset to be wired or wireless. Wired connections don’t allow for freedom of movement, but oftentimes the connection is better.

Common Issues with Headsets

It is exceedingly frustrating to find the perfect headset only to experience distortion, echo, or sound quality issues. Sometimes the issue is simply with the hardware and trying a different headset will solve the problem. In this instance, your problem isn’t with your SIP Trunking solution but with the headset. However, this is not always the case. For example, if you are experiencing echo, it could be due to the voice traveling out from the earpiece and into the mouthpiece. Turning down the volume typically solves this problem.

When pairing a headset with a SIP Trunking solution, it is important to make sure the two work well together. Otherwise, you will experience issues that will only serve to frustrate your working day.

If you have any questions about SIP Trunking, please contact Intuity today at (800) 811-1086. Please feel free to also follow us on Twitter.