SIP refers to Session Initiation Protocol. It uses IP networks for different facets of communication. Not only does it work for phone calls but also for video, messaging, etc. It can completely change the way your business handles telecommunications. In the past few years, it has taken off in popularity due to its wealth of features and cost savings. However, before you switch to SIP Trunking, it is a good idea to ask a few questions first. Here are the most frequent SIP Trunking questions, along with the answers.
How Does SIP Trunking Function?
It is an application layer protocol. This means that it functions independently from the transport layer. Therefore, the Session Initiation Protocol initiates the session but a different system (i.e. the Transmission Control Protocol) is what sends the data. Simply put, SIP works on top of your other IP networks. It controls the initiation, duration, and conclusion of the communication session. Meanwhile, other networks do everything else.
What Features does SIP Trunking Have?
One of the most important SIP Trunking questions customers have is what are the features? SIP Trunking allows you to make unlimited local and long-distance calls without worrying about an exorbitant phone bill. It also supports bursting to manage peak call volumes. Furthermore, you can add DID, caller name, and number ID to efficiently handle calls.
Why Should Your Business Use SIP Trunking?
SIP Trunking is a great option if you have numerous phone lines. As your business grows, you have to keep adding phone lines. If you still have a traditional business phone system, this requires a different number for each line. Not only does this cost your business unnecessary money, but it also takes up time and office space to install each new line. SIP Trunking, on the other hand, doesn’t involve expensive extra costs. You also don’t have to get multiple lines because it sends calls through the Internet.
How is the Audio Quality?
SIP Trunking doesn’t have any drop in audio quality. If you pick the right provider, your calls will sound exactly the same, and your customers won’t notice that you made any kind of a change.
How Hard is it to Install?
Switching to SIP Trunking isn’t difficult. The process, when done competently, is streamlined and simple. The right provider should have a customer support team and admin system. One of the great things about SIP Trunking is that you don’t have to be a technical genius; your provider should do all the heavy lifting.