It is important to know the limitations of your current Business Phone System. This way, when selecting a new one, you have a good idea of what features you need in a new one. SIP Trunking, for example, has important features not found in traditional systems. Below are some great features that your current system may not support:
Common SIP Trunking Features
Caller ID: Displays the caller’s phone number.
Direct Inward Dial (DID): This permits employees to have their own telephone number. This means that calls won’t have to first go through an auto attendant or receptionist.
Cell Phone Integration: By upgrading your Business Phone System to SIP, you can integrate your cell phone into your company’s telecommunications.
Find Me/Follow Me: Now you can have multiple phones ring at the same time when your number is dialed.
Presence: Allows you to know whenever a specific user is on the phone just by looking at your phone monitor.
Voicemail Transcription: Lets you turn your voicemails into a readable document.
Unified Messaging: You can deliver your voicemails straight to your inbox.
Audio/Video Conference Bridges: Multiple users can dial into an audio or video conference room.
Call Monitoring: Lets managers listen in on phone calls.call durations, inbound compared to outbound, phone productivity, etc.
Drag and Drop Call Handling: If you frequently have high call volume, you can use this to manage multiple calls.
Call Reporting: An analytics tool that lets managers view
Call Recording: You can listen to recorded calls after the fact. This can be used as a great training tool.
While these are not the only features you can expect when upgrading your Business Phone System, it is good to know what features are must-haves and what features are not. This can help you in deciding what system is perfect for your individual company.