What Features Should You Consider When Purchasing a New Business Phone System?

Business Phone SystemIt is important to know the limitations of your current Business Phone System. This way, when selecting a new one, you have a good idea of what features you need in a new one. SIP Trunking, for example, has important features not found in traditional systems. Below are some great features that your current system may not support:

Common SIP Trunking Features

Caller ID: Displays the caller’s phone number.

Direct Inward Dial (DID): This permits employees to have their own telephone number. This means that calls won’t have to first go through an auto attendant or receptionist.

Cell Phone Integration: By upgrading your Business Phone System to SIP, you can integrate your cell phone into your company’s telecommunications.

Find Me/Follow Me: Now you can have multiple phones ring at the same time when your number is dialed.

Presence: Allows you to know whenever a specific user is on the phone just by looking at your phone monitor.

Voicemail Transcription: Lets you turn your voicemails into a readable document.

Unified Messaging: You can deliver your voicemails straight to your inbox.

Audio/Video Conference Bridges: Multiple users can dial into an audio or video conference room.

Call Monitoring: Lets managers listen in on phone calls.call durations, inbound compared to outbound, phone productivity, etc.

Drag and Drop Call Handling: If you frequently have high call volume, you can use this to manage multiple calls.

Call Reporting: An analytics tool that lets managers view

Call Recording: You can listen to recorded calls after the fact. This can be used as a great training tool.

While these are not the only features you can expect when upgrading your Business Phone System, it is good to know what features are must-haves and what features are not. This can help you in deciding what system is perfect for your individual company.

If you have any questions regarding SIP Trunking please contact Intuity today at (800) 811-1086. Please feel free to also follow us on Facebook.