In recent days, the requirement to work remotely has grown necessary for many businesses. However, sometimes the transition doesn’t go quite as well as it should. Moving from an office to a house can prove challenging. After all, you need to support all of the technical requirements you are used to at the office. If you are using SIP Trunking to work remotely, here are a few things to do that can make the change easier.
If you are using your PBX to forward calls to your employees’ cell phones, it’s important to ensure that you have the required capacity. If your SIP Trunks lack the capacity to handle this new call burden, you many run in to issues. Prior to working remotely, you should discuss this with your provider to make sure you don’t have problems.
It has grown even more important to ensure that first responders get to your employee’s location in the event of a crisis. If your employees are using their SIP phones at home and have e911, it’s critical that they have updated their location. Otherwise, first responders will show up at your office rather than where your employee is.
If you plan accordingly, the odds of having an issue lower drastically. Nevertheless, you can’t plan for absolutely everything. Therefore, you need to address your business continuity plan when working remotely. There is always a chance of a hardware issue with your PBX. Unfortunately, when there’s no one at your office to deal with this, it complicates matters. Therefore, you should consider establishing a failover number to route calls to your cell phone in the event of an issue.