SIP Trunking has numerous advantages including advanced functionality and cost savings. However, there are a few things you need to determine prior to making the change. One of the questions you’ll have to answer is whether or not DID (Direct Inward Dialing) numbers can be used with SIP.
Direct Inward Dialing
DID, or Direct Inward Dialing, is a feature used with PBX systems. One or more trunk lines come from your provider as a connection to your PBX. A range of numbers is then provided to this line or group of lines. When a phone number is dialed, the call is then forwarded to the number via your trunk. With Direct Inward Dialing, the call is routed via the PBX to the extension within your company. The benefit of this is that it all happens automatically without any manual intervention. Fortunately, you can take advantage of DIDs with SIP Trunking.
Benefits of DIDs
There are many benefits of DIDs. For example:
- Callers can reach their intended party automatically without any delays. This means that your customers feel as though you can accommodate them more easily.
- SIP Trunking and DIDs are scalable, meaning you can have as many numbers as you require.
- Customers who speak a foreign language can use a DID number to reach an agent who can immediately help them.
- You can forward DID numbers to mobile phones, home phones, and desktops. Best of all, you can do this without revealing the agent’s private number.
- DIDs allow you to easily track calls. They also provide advanced analytics.
DID numbers with SIP Trunking generally helps companies to boost their efficiency and productivity. Additionally, they can help save money. If you have any questions regarding SIP Trunking, please contact Intuity today at (800) 811-1086. Please feel free to also follow us on Twitter.